Start Date: 1/16/2019 2:00 PM EST
End Date: 1/16/2019 3:50 PM EST
Location:
United States
Organization Name:
NASACT
Contact:
UPDATED AGENDA!!
COST
$299 per group (unlimited attendance)
$50 for one individual
$25 for one individual if no CPE required
OVERVIEW
At our most recent annual conference, we had several discussions about “intelligent automation,” or using technologies like Robotic Process Automation, Artificial Intelligence and Chatbots to significantly reduce the time and energy required for routine tasks, thereby freeing up the ‘human’ staff to do more strategic and customer-service activities. This technology is developing quickly, and it is being very rapidly adopted in both private and public sector. Our next webinar on January 16 will include representatives from Accenture and some of their government clients to provide an overview of their experience with these technologies that are being used to enhance the work they do for citizens today, including:
- Georgia State Accounting Office: Intelligent Time & Expense Machine Learning (Alan Skelton – GA-C)
- Financial Information $ystem of California (FI$Cal): FI$Bot (Umair Khan – Accenture)
- State of Oregon: Public Employees Retirement System: Oregon Saves User Inquiry Chatbot (Eyal Darmon – Accenture)
- Columbia University Virtual Agent Project (Avik Batra – Accenture)
- Laureate Education, UPN – Virtual Agent Project (Avik Batra – Accenture)
- Texas Department of Licensing & Regulation: Cosmetologist Renewal Assistant (CORA) (Tracy Goguen – Accenture)
- State of Kansas: Low Income Home Energy Assistance Program (LIHEAP) Chatbot (Tracy Goguen – Accenture)
- Irish Revenue Commissioners: Telephony Virtual Agent (Eyal Darmon – Accenture)
See complete webinar information.